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About Amcal Coffs Harbour

Amcal Coffs Harbour is a locally owned and operated pharmacy. We have been in investing in our community and its people locally since 2012. Our humble origins began as a small one-person pharmacy operation, CHC Pharmacy, and has grown into an organisation that now employs over 70 staff across multiple practices in the Mid-North Coast. In 2017 we rebranded to Amcal, to equip the organisation with the tools necessary to continue the quality service, meet the needs of our customers, provide a larger range of products and at better prices.

Our Vision, Mission, Values & Approach

Our vision is to position Amcal Coffs Harbour as a trusted household name and brand for all the family’s health needs; providing simple and convenient personalised healthcare solutions.

Our mission is to make health solutions simple, accessible, and convenient for the community of the mid-north coast. We dedicate our community pharmacy to be consistently at the forefront of the industry, leading with innovation, technology, personal service, and community spirit.

Our values; we value customer-centric ethical practice, creating mutually beneficial stakeholder relationships, equality and diversity. We value long-term financial and environmentally sustainable goals, with a socially responsible community focus.

Our approach is to create high-performing teams, empowering our people to pursue mastery of their chosen field of expertise, autonomy in their work, and a meaningful purpose; serving our community to the best of our ability.

Our organisation ethos is based on the John Nash principle, where we believe the best outcome for the team is when everyone in the team does what’s best for themselves and the team. This allows for mutually beneficial and sustainable relationships to form and prosper.

Autonomy, Mastery & Purpose

At Amcal Coffs Harbour, we work on the principles of Autonomy, Mastery & Purpose. 

Our team members need Autonomy within their niche of practice, to make decisions about their daily work routines that affect their day-to-day life. This can range from clinical autonomy for professionals to custodial autonomy for support staff. We like to make people 'their own bosses', in any way that they can truly own and be proud of the tasks performed. 

Mastery is the professional development and acknowledgment of that team member’s skill set. Acknowledgment and celebration of our team members contributions are essential to creating a high-functioning team. We support and encourage all our team to pursue further education; upskilling, studying online, enrolling in graduate certificates, and further qualifications. 

The Purpose is the acknowledgment that what our teams do matters. And it does, more so than ever. With the ongoing risk of an overrun hospital system, community health is more important than ever. We need to keep people in the community, at home, and healthy. The importance of medication adherence is as important as the medication itself. A shared purpose means we can unite our people and build stronger teams, which is the fundamental backbone of all great business.

Amcal Pharmacy Coffs Harbour Specialist Medical Centre Amcal Pharmacy Coffs Harbour Amcal Pharmacy Coffs Harbour
Amcal Pharmacy Coffs Harbour Specialist Medical Centre Amcal Pharmacy Coffs Harbour Amcal Pharmacy Coffs Harbour

Meet the Team

Mena - Director & Pharmacist

BPharm MPS MAICD

Passion in pharmacy - Business management, cardiovascular health, compounding, medication management & exploring cutting edge robotics and technology in health

Qualifications & specialised training - Bachelor of Pharmacy, Cert. IV in Business Management

Interests outside pharmacy - Sci-fi movies and tv shows, fixing/breaking things, running, spending time with family and friends

Sam - Director & Pharmacist

BPharm MPS AACPA GAICD MBA

Passion in pharmacy - Leading high functioning teams, business & project management, medication management, simplifying medicines, improving the health literacy of the community, early adoption of new pharmacy practices and technology

Qualifications & specialised training - Bachelor of Pharmacy, MBA, Accredited to perform Home Medication Reviews, Graduate Australian Company Directors Course

Interests outside pharmacy - Adventuring, motorbikes, moustaches, and music

Matthew - Pharmacist & Clinical Guru

BPharm BMedSc AACPA MPS

Passion in pharmacy - Geriatric medicines, improving health literacy and chronic disease state management

Qualifications & specialised training - Bachelor of Pharmacy, Bachelor of Medical Sciences, Mental Health First Aid Certificate, Accredited to perform Home Medication Reviews

Interests outside pharmacy - Coffee, beaches, and guitars

Nick - Pharmacist & Compounding Guru

BPharm MPS

Passion in pharmacy - Medication compounding, sports management, wound care

Qualifications & specialised training - Bachelor of Pharmacy, Accredited Compounding Pharmacist

Interests outside pharmacy - Cricket, soccer, rugby, and golf

Matthew (another one!) - Pharmacist, calming presence to all

Passion in pharmacy - Medication management, health, fitness and nutrition, sports management

Qualifications & specialised training - Bachelor of Pharmaceutical Science, Masters of Pharmacy

Interests outside pharmacy - Surfing, beach, fishing, gardening, fitness, and spending time with family

Dan - Pharmacist and all-round legend

Passion in pharmacy - Helping people improve their health and to better understand their medications. Particular interests in mental health, infectious disease, travel health, diabetes, and respiratory health

Qualifications & specialised training - Bachelor of Pharmacy

Interests outside pharmacy - Watching anything motorsport-related, footy, cricket, camping, playing golf, fishing, listening to heavy metal music

Grace - Dispensary Technician, Pharmacist in-the-making

Current 3rd year of BPharm

Passion in pharmacy - Compounding medications

Qualifications & specialised training 

Interests outside pharmacy 

Deanna - Pharmacy Logistics Fulfilment & Medical Courier

Passion in pharmacy - Meeting new people! Delivering medications to nursing homes & those in the community who need it most

Qualifications & specialised training - Expert communication & all-terrain pharmacy van skills

Interests outside pharmacy - Sitting in the outback, preferably around a campfire, expressing artistic flair through painting

Erin - Pharmacy Assistant & front-of-store Guru

Passion in pharmacy - Helping people in all areas of the pharmacy; medication, giftware, and beauty products

Qualifications & specialised training - Certificate III in Retail Pharmacy

Interests outside pharmacy - Family camping adventures, chasing waterfalls, trying new fun things with friends and family

Chie - Dispensary Technician & Master of all things 'Pharmacy'

Passion in pharmacy - 

Qualifications & specialised training - 

Interests outside pharmacy - 

Sharon - Pharmacy Assistant, Pharmacy courier

Passion in pharmacy -

Qualifications & specialised training 

Interests outside pharmacy - 

Melissa - Pharmacy Assistant, front-of-store Guru

Passion in pharmacy - "Pharmacy has been in my family for three generations, need I say more?"

Qualifications & specialised training - Cert III Community Pharmacy Course

Interests outside pharmacy - Pilates, beach, dogs, food, cooking, gardening, cycling & Netflix

Sophie - Pharmacy Assistant, Nurse-in-training

Passion in pharmacy - Helping Customers, stock management, and ensuring the store looks great

Qualifications & specialised training - First Aid Certificate, Bachelor of Nursing (current)

Interests outside pharmacy - Relaxing, going to the beach, walking in nature, camping, good food, all things outdoor!

Alice - Pharmacy Assistant, Pharmacist-in-training

Passion in pharmacy - Helping people, improving health literacy, managing medication, improving the overall wellbeing of patients

Qualifications & specialised training - Pharmacy student 1st year, First Aid, Community Pharmacy S2/S3

Interests outside pharmacy - Surfing, dancing, playing with my dogs, spending time with family and friends