Amcal Coffs Harbour is a locally owned and operated pharmacy. We have been in investing in our community and its people locally since 2012. Our humble origins began from a one-person pharmacy operation, CHC Pharmacy, to an organisation that now employs over 70 staff across multiple practices in the mid-north coast. We rebranded to Amcal in 2017 to equip our organisation with the tools it needed to continue to address the needs of our patients; accessing Amcal's buying power to offer great prices and a larger range of products.
Our VISION is to position Amcal Coffs Harbour as a trusted household name and brand for all the family’s health needs; providing simple and convenient personalised healthcare solutions
Our MISSION is to make health solutions simple, accessible and convenient for the community of the mid-north coast. We dedicate our community pharmacy to be consistently at the forefront of the industry, leading with innovation, technology, personal service and community spirit
Our VALUES; we value customer-centric ethical practice, creating mutually beneficial stakeholder relationships, equality and diversity. We value long-term financially and environmentally sustainable goals, with a socially responsible community focus.
Our APPROACH is to create high performing teams, empowering our people to pursue mastery of their chosen field of expertise, autonomy in their work and a meaningful purpose; serving our community to the best of our ability.
Our organisation ethos is based on the John Nash principle, where we believe the best outcome for the team is when everyone in the team does what’s best for themselves and the team. This allows for mutually beneficial and sustainable relationships to form and prosper.
At Amcal Coffs Harbour, we work on the principles of Autonomy, Mastery & Purpose. Our team members need Autonomy within their niche of practice, to make decisions about their daily work routines that affect their day to day life. This can range from clinical autonomy for professionals to custodial autonomy for support staff. We like to make people 'their own bosses', in any way that they can truly own and be proud of the tasks performed. Mastery is the professional development and acknowledgement of that team member’s skill set. Acknowledgement and celebration of our team members contributions are essential to create a high functioning team. We support and encourage all our team to pursue further education; upskilling, studying online, enrolling in graduate certificates and further qualifications. Purpose is the acknowledgment that what our teams do matters. And it does, more so than ever. With the ongoing risk of an overrun hospital system, community health is more important than ever. We need to keep people in the community, at home, and healthy. The importance of medication adherence is as important as the medication itself. With a shared purpose, we can unite our people and build stronger teams, which is the backbone of all great businesses.
Amcal Coffs Harbour has been servicing our community elders in Aged Care Facilities since 2013. In addition to nursing homes, we also service local community residents’ dose administration aids (Webster packs), which are prepared in a purpose-built local packing facility within the pharmacy. We utilise cutting edge technology such as dispensing robots, automated robotic stock management systems and proprietary software solutions to complement our experienced staff of managers, pharmacists and dispensary technicians. For more information on our service to aged care in our community, or if you are from a local Aged Care Facility interested in our services, please contact firstname.lastname@example.org
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